Are You Being Served?: New Tools for Measuring Service...

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Are You Being Served?: New Tools for Measuring Service Delivery.

Name: Are You Being Served?: New Tools for Measuring Service Delivery.
ISBN: 9780821371862

Amin S., Das J., Goldshtein M.

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This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.

Thể loại:

Society, Politics & Philosophy

Năm:

2008

Ngôn ngữ:

english

Trang:

423

ISBN 10:

082137186X

ISBN 13:

9780821371862